Last updated: August 18, 2026
Free trial
Where a free trial is offered, it lets you assess the service before purchasing. No payment information is required for the trial described on this website.
Subscription periods
Subscriptions provide access for the billing period selected at checkout. Unless required by applicable consumer law or expressly stated otherwise, completed periods are generally non-refundable once access has been activated.
Before requesting a refund
If the issue involves setup or playback, contact support with the device, app, account status and exact symptom so the team can check whether the problem can be resolved.
Billing concerns
If you believe a charge was made in error or you experienced a material issue that we could not resolve, contact support promptly with the details. We will review eligible requests fairly under applicable law.
Cancellations
You can decide not to renew future periods. Canceling prevents the next renewal but ordinarily does not end access already paid for within the current term.